Des Plaines Consumer Protection Lawyer

Fighting for Illinois Consumers Since 1985. Over $500 Million Recovered.

Edelman Combs Latturner & Goodwin, LLC has proudly represented consumers throughout Illinois since 1985. With over 200 years of combined experience advocating for individuals whose rights have been violated, our firm understands how to take on businesses and organizations when consumers have been treated unfairly. We pursue accountability through individual claims and consumer class actions, with a focus on achieving meaningful results for the people we represent. 

Consumer Protection Claims We Handle

We represent Des Plaines-area clients across a range of consumer protection matters. Whether a violation affects one person or thousands, we bring the same level of preparation to every case.

Common matters include:

• Abusive debt collection
• Credit reporting violations
• Unlawful telemarketing
• Housing and lending disputes
• Unfair auto financing
• Unfair business practices

Depending on the nature of the violation, we handle these matters as individual claims or as part of large-scale class actions affecting broader groups of consumers.

Illinois Consumer Fraud Protections

Federal law isn’t the only protection available to Illinois residents. The Illinois Consumer Fraud and Deceptive Business Practices Act independently prohibits deception, fraud, false pretenses, and unfair practices in trade or commerce. It gives consumers a direct legal remedy for wrongs such as false advertising, deceptive sales tactics, and other misconduct that federal statutes may not fully reach.

Understanding how state and federal protections intersect is critical to evaluating any potential claim. Our attorneys work through that analysis carefully for each client, identifying applicable legal avenues before moving forward.

What to Do After a Possible Consumer Protection Violation?

If you believe a business has engaged in deceptive, unfair, or otherwise unlawful conduct, taking a few practical steps can help preserve evidence and make it easier to understand your legal options. The right response depends on the circumstances, but these steps can be useful when documenting a potential consumer protection claim.

Key steps to keep in mind include:

1. Preserve evidence: Keep copies of documents and communications related to the dispute, including contracts, receipts, billing records, account statements, advertisements, emails, text messages, and other relevant materials.
2. Create a timeline: Write down what happened, including important dates, payments, communications, and interactions with the business while the details are still fresh.
3. Keep communications: Save letters, emails, text messages, voicemails, and other communications you receive or send. Avoid deleting records that may help establish what occurred.
4. Review your records: Look over your contract, account information, advertisements, or other documents to identify the representations or terms involved in the dispute.
5. Be careful with further communications: Keep communications factual and avoid making unnecessary statements about the dispute. Preserve copies of anything you send or receive.
6. Talk to an attorney: A consumer protection attorney can review the circumstances, identify potentially applicable laws, and explain what legal options may be available.

Is There a Statute of Limitations for Consumer Protection Claims

Talk to a Consumer Protection Attorney Serving Des Plaines

We offer free consultations so you can discuss your situation without any upfront commitment. Many consumer protection cases are handled on a contingency basis, meaning you don’t pay fees unless there is a recovery in your matter. If a business has treated you unfairly, you may have legal options worth exploring.