Notice: We are still operating during the COVID-19 crisis. However, we are not allowing visitors to our office and most of our staff is operating remotely. Our attorneys and staff are still available to help you by phone and email. If you get our voice mail, please leave a message and it will be returned promptly. There may be delays with mail due to the crisis, so please try to send documents by email after submitting a contact form here or fax to 312-419-0379, if possible.

COVID-19 and refund / cancellation policies -- tuition, tickets, etc.

Please contact us if you believe that a school or company has changed its refund / cancellation policies following the COVID-19 outbreak, or is not honoring its pre-COVID-19 refund / cancellation policy, or is charging for services not rendered.

Following the outbreak of COVID-19, many companies in the travel and hospitality industries changed their cancellation and refund policies, knowing that many individuals would be wary of or prohibited from traveling and would opt to cancel their upcoming trips. For example, an individual may have been permitted to obtain a refund of the full monetary value of a trip prior to COVID-19, but the seller now only allows a credit for a future trip or a partial monetary refund.

In addition, many schools are not delivering the services they contracted to provide, without offering refunds at all.

We believe that such conduct may violate contracts and state laws prohibiting unfair or deceptive trade practices.

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